ZEN Solid Oak Console Table - Chocolate

Easy to assemble thanks to a simple connection system. Two-person installation is recommended for a comfortable setup experience. Assembly instructions are included with the product.

Natural Characteristics of Wood

Each tree pattern, texture, color, and grain structure is diffirent. Due to the characteristic nature of wood, a grainy, knotted, worm-eaten, or hollow structure may be observed. Deformations caused by time and seasonal changes reflect the naturalness of the wood and allow each product to have a unique identity.

Living Material

Even though the tree has been cut, it continues to live until it completely turns to ash. Therefore, it remains affected by the humidity, temperature, and air circulation in the environment. Due to weather conditions, expansions and contractions may occur on the surface.

Protection from Heat and Moisture 

Direct contact of the product with hot surfaces such as a radiator, stove, or other high-temperature items (pots, glasses, teapots, etc.) should be avoided. Coasters should be used with hot and liquid items. In case of liquid spills, it should be wiped immediately with a damp cloth. 

Protection from Environmental Factors

Since wood is affected by air changes, it should be protected from direct intense sunlight, areas with air circulation or humidity, impacts, and friction.

Cleaning and Care 

Abrasive chemical materials should not be used on the products. Daily cleaning should be done only with a damp, soft-surfaced cloth. A dry and rough cloth may cause scratches on the product.

Domestic Shipments (Turkey)

Orders that are in stock are delivered to your address within 1-2 weeks, orders that are out of stock and need to be produced are delivered to your address within 4-6 weeks.

We work with Yurtiçi Cargo for shipments within Turkey and are delivered within 2-5 working days.

Shipping is free to anywhere in Turkey. Only 1 shipping address can be specified per order.

Once your payment is completed, you will automatically receive an e-mail confirming that your order has been received. When your order is delivered to the cargo company, you will receive a notification message from the relevant cargo company.

If you wish, you can request the delivery of your order at a later date. If you have such a request, you must specify it as a note at the order stage. If you want to make a change regarding the delivery date, you can contact us at info@kosliving.com. 

Orders are not shipped on weekends or holidays. 

We ask that you make sure that at the delivery address there will be someone to whom your order can be delivered. 

The person who will receive the Product is responsible for checking the Product as soon as it is received and when they notice a problem in the Product due to the cargo, not accepting the Product and keeping a report to the courier company official. Otherwise, we do not accept any liability regarding this matter. Again, if you request us to send the Product through a carrier other than the courier company designated by us, we will not be liable for any loss or damage that may occur as of the delivery of the relevant Product to the carrier you designate. 

International Shipments

Orders that are in stock are delivered to your address in 2-3 weeks, orders that are out of stock and need to be produced are delivered to your address in 6-8 weeks.

The prices on the website do not include international shipping charges. Shipping fees are calculated when the order is placed in the basket and the cargo stage is reached. 

Once your payment is completed, you will automatically receive an e-mail confirming that your order has been received. When your order is delivered to the cargo company, you will receive a notification message from the relevant cargo company.

Kos Living is not responsible for customs duty and other customs fees for international shipments. All charges (tariffs, taxes, etc.) applied during or after shipping are the responsibility of the customer. 

In order for your product to pass through customs, you must make the necessary payments on time. In order to learn the current customs tariffs of the country you live in, please check the relevant websites. Kos Living is not responsible for any delays caused by customs or other factors beyond our control."

Orders are not shipped on weekends or holidays. 

We ask that you make sure that at the delivery address there will be someone to whom your order can be delivered.

The person who will receive the Product is responsible for checking the Product as soon as it is received and when they notice a problem in the Product due to the cargo, not accepting the Product and keeping a report to the courier company official. Otherwise, we do not accept any liability regarding this matter. Again, if you request us to send the Product through a carrier other than the courier company designated by us, we will not be liable for any loss or damage that may occur as of the delivery of the relevant Product to the carrier you designate. 

When you place an order on our electronic commerce website at www.kosliving.com — including transactions made via our mobile application — you will be required to review and approve the Preliminary Information Text ("Preliminary Information") and enter into a Distance Sales Agreement ("Agreement") with our company, Şehriban Ezim – Kos Living.

By examining the type and type, quantity, basic features, dimensions, brand, model, color and sales price including all taxes, on the Internet Site, the product or service you have ordered (for both one and more than one product, "Product” will be used), this return and cancellation policy (“return and cancellation policy”), which you can benefit from after the purchase, prepared to set forth the rules and conditions applicable to our company and you regarding the return of the Product and the cancellation of your relevant order. ("Return and Cancellation Policy”), Law No. 6502 on the Protection of the Consumer (“Law”) and the Regulation on Distance Contracts published in the Official Gazette dated 27.11.2014 and numbered 29188 (“Regulation”), to your attention. 

CANCELLATION AND REFUND CONDITIONS DUE TO FAILURE OF PAYMENT

The price of the product, including all costs (“Product price”), where cash sales are not fully paid before delivery; In installment sales, we have the right to unilaterally cancel the Contract and not deliver the Product if the due installment amount is not paid.

If, for any reason, after the delivery of the product, the bank to which the credit card is processed does not pay the Product Fee to us or demands a refund of the price paid, the Product must be returned to our company by you within 3 (three) days at the latest. If the non-payment of the Product Price is due to an unfair instruction or objection to the bank, or due to a fault or negligence, the shipping costs for the return will be borne by you. In this case, without accepting the return, all our legal rights, including the follow-up of the Product Price, are reserved. 

YOUR RIGHT TO CANCEL DUE TO DELAY IN DELIVERY OF THE PRODUCT

In general, and unless expressly stated otherwise, the delivery costs (shipping fee, etc.) are yours, and you must have paid the Product Price in order for the delivery to be carried out.

Depending on the campaigns that we run at the time of sale and whose terms we have announced on the Website, it may be possible that all or part of the delivery costs in question will not be reflected to you.

Although the delivery period may vary according to the supply period of the Product, the delivery shall be completed within 30 (thirty) days at the latest following the receipt of the order, pursuant to paragraph 3 of Article 48 of the Law and Article 16 of the Regulation.

If the Product cannot be delivered within the aforementioned 30 (thirty) days due to force majeure (such as earthquake, flood, fire, epidemic) other than normal sales/delivery conditions, we will notify you through the communication channels you have provided.

If we are unable to deliver the order within the aforementioned 30 (thirty) day period, either under normal conditions or due to force majeure, you can cancel the order, order another similar product or, in case of force majeure, wait until the extraordinary situation ends. In case of cancellation of the order, we will refund the entire Product Price you paid to us within the scope of the order within 14 (fourteen) days. 

CANCELLATION IF PRODUCT SUPPLY IS IMPOSSIBLE

In the event that the supply of the Product subject to the order becomes impossible, we inform you clearly and through one of the communication tools you have stated, within 3 (three) days from the date we learn of this situation, and again, we will refund the full Product Price within 14 (fourteen) days.

OBLIGATION OF THE BUYER TO FOLLOW THE SHIPMENT PROCESS AND CONTROL THE PRODUCT:

In case the Product is delivered to the address specified by you, the Product will be sent to you via a courier company selected by us. If the courier company that will make the delivery does not have a branch that can deliver to the delivery address you have specified, the Product will have to be received by you from another branch nearby, which we will notify you by e-mail, SMS or telephone.

During the delivery of the product, if the person to be delivered is not personally present at the delivery address and the persons at the address do not accept the delivery, we will be deemed to have fulfilled our obligation in this regard. In the event that there is no one to take delivery at the address, it is your responsibility to follow up and ensure the shipment of the Product by contacting the courier company. If the product is to be delivered to a person or organization other than you, we will not be held responsible if this person or organization is not present at the address or does not accept the delivery. In these cases, any damage caused by the late delivery of the Product and the expenses incurred due to the product waiting at the cargo company and/or the return of the cargo to us will be borne by you.

The person who will receive the Product is responsible for checking the Product as soon as it is received and when he sees a problem in the Product due to the cargo, not accepting the Product and keeping a report to the courier company official. Otherwise, we do not accept any liability regarding this matter. Again, if you request us to send the Product through a carrier other than the courier company designated by us, we will not be liable for any loss or damage that may occur as of the delivery of the relevant Product to the carrier you designate. 

RIGHT OF WITHDRAWAL

Pursuant to Articles 47 and 48 of the Law and Articles 9 to 15 of the Regulation, 14 (fourteen) days from the date you receive the Product (or if you have determined the recipient as another person, the relevant person receives the Product). Within four) days, you have the right to withdraw from the Agreement without giving any reason and without paying any penalty. However, it is possible to exercise your right of withdrawal within the period from the conclusion of the Contract until the delivery of the Product.

At this point, we would like to emphasize that, in accordance with Article 15 of the Regulation, the right of withdrawal cannot be exercised in the Contract concluded for the sale of the following:

•  Contract for goods or services whose price varies depending on fluctuations in financial markets and which are not under the control of the seller or supplier;
• Contract for goods prepared in line with the wishes or personal needs of the consumer;
• Contract for the delivery of perishable or expired goods;
• From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contract for the delivery of those whose return is unsuitable in terms of health and hygiene;
• Contract for goods that are mixed with other products after delivery and cannot be separated due to their nature;
• Contract regarding books, digital content and computer consumables presented in material environment, if protective elements such as packaging, tape, seal, package are opened after the delivery of the goods;
• Contract for the delivery of periodicals such as newspapers and magazines, except those provided under the subscription contract;
• Contract for accommodation, carriage, car rental, food and beverage supply, and leisure for leisure or recreation, which must be made on a certain date or period;
• Contract regarding services performed instantly in electronic environment or intangible goods delivered instantly to the consumer; and
• Contract regarding the services that are started to be performed with the approval of the consumer, before the expiry of the right of withdrawal. 

It is sufficient that the notification regarding the exercise of the right of withdrawal is addressed in writing, with a clear statement, to our e-mail address included in this Return and Cancellation Policy, within the aforementioned period. When we receive your right of withdrawal request, we will send you the confirmation information and within 14 (fourteen) days, we will refund the entire Product Price collected by you within the scope of your order, via the payment method you prefer when placing the order.

In so far, in case the right of withdrawal is exercised, the refund of the payment, upon the exercise of the right of withdrawal for this Product in an order for a single Product; in an order containing more than one Product, it is carried out upon the exercise of the right of withdrawal for all Products. When the right of withdrawal is exercised for some of the orders containing more than one Product by taking advantage of a discount/campaign as a product or fee, if the shopping volume is beyond the scope required to benefit from the discount, the aforementioned discount will be deducted from the refund to be made to you. If you have benefited from a benefit such as a gift certificate or discount code/coupon in the shopping where you use your right of withdrawal, this benefit will be returned to you in the same way. If, as a result of an order in which the right of withdrawal has been exercised for all or a part of the order, the shopping for which promotion, gift certificate, discount code or coupon and similar rights have been obtained, is out of the scope specified in order to gain promotion, gift certificate, discount code or coupon and similar rights. , promotion, gift voucher, discount code or coupon and similar rights you have won will be cancelled. At this point, we would like to emphasize that reward points, gift certificates, etc. Your requests for cash in return will not be accepted under any circumstances. Again, we would like to state that the acquisition and use of award points and similar other matters will be subject to the provisions of the agreements to be signed between the institution in question and you and us; In relevant cases, it is possible for us to use all the rights and powers determined/to be determined both here and in the aforementioned contracts, before you and the organization, and to carry out the relevant transactions on behalf of and/or account of the relevant organization; Without prejudice to these provisions, we are not responsible for any disputes that may arise between you and the aforementioned organizations and their material, legal and other consequences.

When exercising your right of withdrawal, you must return the Product within 10 (ten) days of notifying us. The Product must be sent undamaged and complete, along with the original delivery note/invoice (or a return invoice if the original was issued in a company name), including the box, packaging, and any standard accessories, via the same courier company that delivered it to you.

Return shipping costs:

• If the return is due to a defect or damage in the Product, shipping costs are covered by the Seller.
• For discretionary returns — such as dissatisfaction with the Product's model, color, pattern, or the natural variations in wood grain and texture — shipping costs are borne by the Buyer.

If the courier company does not have a branch at your delivery address, you are responsible for delivering the Product to the nearest branch.

If you do not use the product in accordance with its operation, technical specifications and usage instructions within the withdrawal period, you will be responsible for any changes and deteriorations that occur; In this case, we hereby also present to your attention, at our discretion and discretion, that we may make a discount from the Product Price that you will return within the scope of the right of withdrawal, in accordance with the change and/or deterioration in the Product. 

CARGO COMPANY TO BE USED FOR RETURNS

When making a return, you must send the product to us via the cargo company that delivered it to you. Unless otherwise stated herein, in the Preliminary Information and in the Agreement, the shipping cost of your return shipments will be covered by us. 

DOCUMENTS TO BE SENT DURING RETURN

You must send the Product complete and undamaged, together with the original waybill/invoice, and the return invoice for product returns, the invoice of which is issued on behalf of the company, as well as the box, packaging and, if any, standard accessories of the Product to be returned. 

REQUEST AND COMPLAINT / LEGAL REMEDIES

You can submit your requests and complaints regarding the product and sales to us verbally or in writing, clearly and understandably, along with your name, surname, contact information, and identity documents:

• Address: Ertuğrulgazi Mah. Özkervan Sokak No:5 D/E İnegöl/Bursa
• Phone: +90 216 358 16 60
• Email: info@kosliving.com (with secure electronic signature)

As a seller, we are pleased to address our customers' rightful requests, complaints, and all kinds of inquiries.

In any case, you have the right to submit your applications regarding the dispute to the consumer court or consumer arbitration committee.

If you place an order, you have been informed about this Return and Cancellation Policy, which will form an integral part of the Agreement, and the rules regarding the return of the product subject to sale and the cancellation of your order. 

AMENDMENT AND EFFECTIVENESS

Kos Living may change the terms of this Return and Cancellation Policy at any time. The Current Return and Cancellation Policy will become effective on the date it is published on the Website.